Conditions and Privacy Policy for SMS Communication

KIDZ, Inc. is committed to protecting patient privacy and security. Our policy is to not initiate SMS communication with patients; however, we will respond to patient-initiated messages. We encourage the use of the secure messaging feature in your client portal as the preferred method of communication. This policy outlines the terms and conditions for SMS communication, including how your information is collected, used, and protected.

​

1. Purpose of SMS Communication

Our office communicates with patients exclusively through the secure client portal. However, patients may initiate SMS messages for the following reasons, and we will respond accordingly:

• Appointment confirmations and reminders

• Rescheduling or canceling appointments

 

2. Consent to SMS Communication

By providing your mobile phone number to our office, you consent to receive SMS text messages for the purposes stated above. Participation is voluntary, and you may opt-out at any time (see Section 5).

 

3. Information We Collect and Use

When you provide your mobile phone number, we collect and use the following information:

• Your phone number to send SMS messages

• Appointment-related details necessary to communicate effectively

We do not use SMS messages for marketing, promotions, or any purpose unrelated to your care.

 

4. How We Protect Your Information

We take the security of your personal information seriously. Your information is handled in accordance with:

• The Health Insurance Portability and Accountability Act (HIPAA)

• Industry-standard security measures to prevent unauthorized access

Our SMS communication platform complies with all applicable privacy and security standards.

 

5. Opting Out

You may opt out of receiving SMS messages at any time by:

• Replying "STOP" to any message you receive

• Contacting our office directly at [Your Office Phone Number]

Please note that opting out of SMS communication may impact our ability to send you timely reminders and notifications.

 

6. Data Sharing and Retention

We do not sell, rent, or share your phone number or personal information with third parties for marketing purposes. Your data may be shared with third-party service providers solely to facilitate SMS delivery.

We retain your phone number and SMS-related information only as long as necessary for the purposes outlined in this policy or as required by law.

 

7. Conditions for SMS Usage

By opting in to receive SMS communication, you acknowledge and agree to the following conditions:

• SMS messages are not encrypted and may not be entirely secure. While we take precautions, there is some risk when using SMS to communicate.

• SMS is intended for non-urgent communication. For medical emergencies, call 911 or go to the nearest emergency room.

• Standard messaging and data rates may apply, depending on your mobile carrier.

 

8. Changes to This Policy

We may update this policy periodically to reflect changes in regulations or office practices. Any updates will be sent to you via your client portal.

 

 

By providing your mobile number, you agree to allow KIDZ, Inc. to respond to patient-initiated SMS messages.  Message frequency may vary.   Message and data rates may apply. Your mobile number will not be shared with third parties.  You can reply STOP to unsubscribe or HELP for assistance.  A copy of your signed Opt-In form, including our Privacy Policy and Terms and Conditions, can be viewed at any time in the “Documents” portion of your client portal.